Warranty Policy
Warranty Policy
Warranty by Brand and Type:
Brand Product Type Warranty Warranty Link
Drive MedicalManual WheelchairsLimited Lifetime WarrantyDrive Warranties
Drive MedicalFull Size Mobility ScootersLimited Lifetime Warranty
Drive MedicalTravel Mobility ScootersLimited Lifetime Warranty
Drive MedicalCanesLimited Lifetime Warranty
Drive MedicalCrutchesLimited Lifetime Warranty
Drive MedicalRollatorsLimited Lifetime Warranty
Drive MedicalWalkersLimited Lifetime Warranty
    
    
InvacarePower Chairs3-Year Limited Warranty on frame, 1 Year Limited Warranty on electronics
InvacareFull Size Mobility Scooters1-Year Limited Warranty
InvacareTravel Mobility Scooters1-Year Limited Warranty
InvacareCanes3-Year Limited Warranty
InvacareCrutches3-Year Limited Warranty
InvacareRollatorsLimited Lifetime Warranty on frame, 6-Year Warranty on brakes, 1-Year Warranty on other components
InvacareWalkersLimited Lifetime Warranty on adult paddle walkers, 3-Year Warranty on bariatric dual-release walker
    
    
Invacare Top EndHandcycles3-Year Warranty on frame and fork
Invacare Top EndSports Wheelchairs3-Year Warranty on frame, 1-Year Limited Warranty on parts
    
    
Pride MobilityFull Size Mobility Scooters3-Year Limited WarrantyPride Scooters
Pride MobilityLift Chairs7-Year Pro-Rated Warranty on Heritage, Elegance and Specialty Collections, 2-Year Warranty on Classic CollectionPride Lift Chairs
    
    
Pride Silver StarVehicle Lifts3-Year Transferable WarrantyPride Silver Star
Pride Silver StarRamps3-Year Transferable WarrantyPride Silver Star
    
    
JazzyPower Chairs5-Year Limited Warranty on frame, 1-Year Limited Warranty on motor and electronics
  • Jazzy and Jet
  •     
        
    JetPower Chairs5-Year Limited Warranty on frame, 1-Year Limited Warranty on motor and electronics
  • Jazzy and Jet
  •     
        
    Go-GoTravel Mobility Scooters5-Year Limited Warranty on frame, 1-Year Limited Warranty on motor and electronics, 1-Year In-home Parts & Labor WarrantyGo-Go Power Chair


    Sealed Lead-Acid (SLA) Batteries & Battery Packs

    “Premium” or Batteries & Battery Packs: Living Motion warrants to the original purchaser (user) that batteries designated as “Premium” shall be free from defects in material and workmanship for a period of 1 year from the date of receipt.

    “OEM” Batteries & Battery Packs: Batteries and battery packs designated as “OEM” are covered by the following limited warranties:

    All “OEM” Batteries, including those from Invacare, Pride, and Shoprider, and Others: Living Motion warrants to the original purchaser (user) that batteries shall be free from defects in material and workmanship for a period of 30 days from the date of receipt.

    If Living Motion determines the battery to be defective, we will ship replacement(s) without charge.

    All battery and battery pack warranty claims are subject to the following conditions and limitations:

    Conditions and Limitations

    1. The battery shall be the proper size, design, and capacity for the application. Failure to use the proper battery for the application will void any and all warranties.
    2. The battery shall be handled, stored, and installed properly. Final installation shall be completed no more than six months from the date of receipt.
    3. The battery shall be operated in conjunction with a current limited, constant voltage charging system, and otherwise operated and maintained in accordance with instructions.
    4. The user shall permit examination of the battery by a MonsterScooterParts.com company representative.
    5. Only the remaining unused portion of the original battery's warranty shall apply to the replacement battery.
    6. This warranty is void if the battery is subject to misuse, abuse, visible physical damage, or if the battery becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
    7. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall Living Motion be responsible for any incidental or consequential damages or loss. As stated herein, MonsterScooterParts.com shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
    8. These limited warranties apply to the original purchaser (user) and are not transferable.
    9. The user shall promptly notify MonsterScooterParts.com in the event of an alleged defect.

    To file a warranty claim for any SLA battery or battery pack, please e-mail us at contact@livingmotion.com with the following information:

    Name
    Address
    Order Number
    Date Code Stamped on Battery

    Battery Chargers

    “Premium” Battery Chargers made by Universal Power Group: Living Motion warrants to the original purchaser (user) that battery chargers made by Universal Power Group shall be free from defects in material and workmanship for a period of 1 year from the date of receipt. This warranty applies to Universal Power Group brand battery chargers only. For all other "Premium" battery chargers, see below.

    “OEM” or “Premium” Battery Chargers (Qili Power, Coming Data, High Power, Guest, Pihsiang, and Others): Living Motion warrants to the original purchaser (user) that battery chargers designated “Premium” or “OEM” shall be free from defects in material and workmanship for a period of 60 days from the date of receipt.

    “Standard” Battery Chargers – Living Motion warrants to the original purchaser (user) that battery chargers designated “Standard” shall be free from defects in material and workmanship for a period of 30 days from the date of receipt.

    If Living Motion determines the battery charger to be defective, we will ship replacement(s) without charge.

    All battery chargers are subject to the following conditions and limitations:

    Conditions and Limitations

    1. The battery charger shall be the proper size and design for the application. Failure to use the proper battery charger for the application will void any and all warranties.
    2. The user shall permit examination of the battery charger by a Living Motion company representative.
    3. Only the remaining unused portion of the original battery charger’s warranty shall apply to the replacement battery charger.
    4. This warranty is void if the battery charger is subject to misuse, abuse, visible physical damage, or if the battery charger becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
    5. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall Living Motion be responsible for any incidental or consequential damages or loss. As stated herein, Living Motion shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
    6. These limited warranties apply to the original purchaser (user) and are not transferable.
    7. The user shall promptly notify Living Motion in the event of an alleged defect.

    All Other Store Items

    Living Motion warrants to the original purchaser (user) that all other items not specifically identified on this warranty page shall be free from defects in material and workmanship for a period of 30 days from the date of receipt. This warranty does not provide for the return of used items due to incompatibility with your application. Under no circumstances do we accept returns of used items. Check your item for compatibility prior to installation and use.

    If Living Motion determines your item to be defective, we will ship replacement(s) without charge.

    All warranty claims for “other” store items are subject to the following conditions and limitations:

    Conditions and Limitations

    1. The user shall permit examination of the item by a Living Motion company representative.
    2. Only the remaining unused portion of the original item’s warranty shall apply to the replacement item.
    3. This warranty is void if the item is subject to misuse, abuse, visible physical damage, or if it becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
    4. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall Living Motion be responsible for any incidental or consequential damages or loss. As stated herein, Living Motion shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
    5. This limited warranty shall apply to the original purchaser (user) and is not transferable.
    6. The user shall promptly notify Living Motion in the event of an alleged defect.

    To file a warranty claim, please e-mail us at contact@livingmotion.com with the following information:

    Name
    Address
    Order Number